Man And Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Colliers Wood provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical agreement for both sides. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who requests the service.

These terms apply to all bookings for a man and van service, a van hire with driver, and associated labour offered under the Colliers Wood man and van name. They are designed for residential, commercial, and one-off transport jobs, including furniture moves, parcel transport, and general item relocation. Nothing in these terms affects your statutory rights as a consumer where those rights apply under UK law.

We recommend that you read these terms carefully before confirming a booking. If anything in the service proposal, quotation, or booking confirmation conflicts with these terms, the written booking confirmation will normally take priority for the specific job, unless it is inconsistent with law or mandatory consumer protections. Man with a van Colliers Wood services are subject to availability, vehicle suitability, and the accuracy of the information you provide.

1. Booking Process

A booking is only accepted when we confirm it in writing, by email, text message, or another written method. A price estimate may be provided before confirmation, but an estimate does not guarantee availability or final acceptance. Your booking should include the collection address, delivery address, access details, preferred date and time, list of items, number of floors, parking restrictions, and any special handling requirements. The more accurate the information, the smoother the service will be.

We may ask for additional details before confirming the job. This may include dimensions of bulky items, weight of items, whether disassembly is needed, and whether there are fragile, valuable, or awkward goods. If the information you provide is incomplete or inaccurate, we may revise the price, alter the vehicle size, adjust the crew requirements, or decline the booking if safe performance would be impractical.

It is your responsibility to ensure that the collection and delivery points are accessible at the agreed time. This includes securing permits where needed, arranging parking where necessary, and making sure someone is available to authorise handover if required. Delays caused by inaccessible premises, missing keys, no-shows, or unprepared goods may result in additional charges or rescheduling.

2. Service Scope and Customer Responsibilities

Our Man And Van Colliers Wood service typically includes transport, lifting assistance, loading and unloading by the agreed crew, and reasonable care of your goods during transit. We may also provide packing support, dismantling, assembly, or waiting time, but only where agreed in advance. Additional tasks are chargeable and may be limited by safety, time, or equipment considerations.

You must ensure that all goods are legal to transport, properly packaged where needed, and suitable for moving by road. We do not provide specialist removal services unless expressly agreed, and we may refuse to carry goods that are dangerous, prohibited, contaminated, excessively heavy, or likely to cause damage or injury. You are responsible for removing pets, perishables, cash, personal documents, and other items that should not be included in a move.

You must inform us before the job begins if any item requires special handling, such as pianos, aquariums, glass cabinets, high-value electronics, or items that cannot be carried safely without extra manpower or equipment. If such items are not declared in advance, we may decline to move them or may move them only at your risk and subject to an amended quotation.

3. Payments and Charges

Unless otherwise agreed, payment is due on completion of the job and may be required before unloading is finished. We accept the payment methods notified in the booking confirmation. Any deposit requested in advance is used to secure the appointment and may be non-refundable where the cancellation terms apply. Prices may be quoted as fixed fees, hourly rates, or based on distance, load size, crew numbers, and waiting time.

Where the service is charged by time, the clock may start when the vehicle and crew arrive at the agreed collection point or when loading begins, depending on the quoted arrangement. Waiting time, congestion, stair carries, long carries, parking delays, and repeated access issues may increase the total charge. Extra work requested during the job may also be charged at the applicable rate.

Invoices that remain unpaid after the due date may be subject to late payment charges, interest, and recovery costs where permitted by law. If a payment is declined or reversed after the service has been provided, you agree to pay the outstanding amount immediately. We reserve the right to suspend or refuse future van and man bookings until all sums due have been settled.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary according to the size of the job, whether a deposit has been paid, and whether the vehicle and crew have already been allocated. If you cancel at short notice, or if the crew arrives and cannot complete the job because of your actions or failure to prepare, you may be charged a cancellation fee or call-out charge.

If we need to cancel or reschedule due to mechanical failure, staff unavailability, road closures, severe weather, or other events beyond our reasonable control, we will aim to offer an alternative date or time. Where possible, we will notify you as early as reasonably practicable. We are not liable for losses arising solely from unavoidable rescheduling, provided we act reasonably and in good faith.

Delays may occur because of traffic, access restrictions, weather, or issues at the collection or delivery address. While we will take reasonable steps to keep to the agreed schedule, time estimates are not guarantees unless expressly stated as fixed appointment windows. If delays are likely to materially affect the job, we will communicate with you as soon as reasonably possible.

5. Liability and Insurance

We will take reasonable care in handling your property, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for pre-existing damage, ordinary wear and tear, or damage caused by unsuitable packaging or unsafe instructions provided by you.

If you ask us to move fragile or valuable items, you remain responsible for declaring their nature and any special precautions required. Unless expressly agreed in writing, we do not accept liability for indirect, consequential, or special losses such as lost profit, business interruption, or missed appointments. Our responsibility is generally limited to the reasonable repair or replacement value of goods damaged through our proven negligence, subject to any applicable insurance and the terms of the booking.

You should arrange appropriate insurance for goods of high value where necessary. We may have goods-in-transit or public liability cover, but the extent of cover can vary and should not be assumed to replace your own insurance. If an incident occurs, you must notify us promptly and provide evidence, including photographs and a list of affected items, so that the matter can be investigated fairly.

6. Waste Regulations and Prohibited Waste

If the job includes removal of unwanted items, disposal, or a waste-related collection, you acknowledge that UK waste law applies. We will only remove, transport, or dispose of waste in accordance with applicable regulations, including the duty of care requirements. We may ask you to confirm whether items are for reuse, recycling, donation, or disposal, and we may refuse any load that appears to contain controlled or hazardous waste without prior arrangement.

It is your responsibility to tell us if the waste includes electrical items, batteries, paint, chemicals, oils, gas cylinders, asbestos, medical waste, or any other hazardous or restricted material. Such items often require specialist handling and may not be accepted as part of a standard man and van in Colliers Wood job. If prohibited waste is discovered after loading, we may unload it, isolate it, or require you to arrange compliant disposal at your cost.

Where we carry waste on your behalf, you agree that the description you provide is accurate and that you have the legal right to transfer those items for disposal. You also agree to provide any information needed for lawful transfer, such as item type, quantity, and source, if requested. We reserve the right to decline waste jobs that cannot be completed lawfully or safely, even if a booking has been requested.

7. Access, Parking, and Site Conditions

You are responsible for ensuring suitable access, unloading space, and parking arrangements at both addresses unless we have expressly agreed to provide those arrangements. If loading bays, permits, permits fees, stair carries, lifts, or long-distance carries are required, you must tell us in advance. Additional time or expense caused by poor access may be charged at the rates stated in the quotation or booking confirmation.

We may refuse to continue a job if the premises are unsafe, if the route is blocked, if the lifting conditions exceed reasonable limits, or if carrying the goods would risk damage to property or injury. In such cases, we may either complete only part of the service, wait for conditions to improve, or terminate the job and charge for time spent and costs incurred.

8. Goods, Packing, and Customer Warranties

You warrant that any items handed to us are your property or that you have authority to instruct us to move them. You also warrant that the goods are packed adequately for transport unless we have agreed to pack them for you. We are not responsible for damage caused by poor packaging, unstable stacking, hidden defects, or contents shifting inside drawers, boxes, or appliances.

If we assist with packing or dismantling, we will do so using reasonable care, but this does not amount to a guarantee that every item will be reassembled or repacked in its original condition unless specifically agreed. Customer-supplied boxes, tape, wrap, and protective materials are accepted at your risk if they are unsuitable or of poor quality.

You agree that items loaded into the vehicle accurately reflect the job description and do not include undeclared hazardous, illegal, or excessively heavy goods. If such items are found, we may halt the move, notify you, and seek instructions, additional payment, or both. Any delay caused by undeclared goods may be charged as waiting time or additional labour.

9. Termination, Governing Law, and General Provisions

We may refuse, suspend, or terminate a booking where you fail to comply with these terms, where payment is not made, where the address is inaccessible, or where the service would involve unlawful or unsafe activity. If termination occurs because of your breach, you remain liable for reasonable costs already incurred, including travel, labour, and any non-refundable booking costs.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. The version in force at the time of your booking will apply to that booking unless a later written agreement says otherwise. By using the Man And Van Colliers Wood service, you confirm that you have read, understood, and accepted these terms.